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Technical and How To
Technical and How To
46 products Hard Floor Care
Hard Floor Care
11 products Management, Supervion and Marketing
Management, Supervion and Marketing
12 products Carpet,Upholstery and Drapery
Carpet,Upholstery and Drapery
22 products Inspections and Claims
Inspections and Claims
11 products Self Employment and Small Business Management
Self Employment and Small Business Management
13 products Household Cleaning and Maid Services
Household Cleaning and Maid Services
8 products Bidding and Estimating
Bidding and Estimating
10 products Other Books of Interest
Other Books of Interest
2 products

Featured products

How to Sell & Price Contract Cleaning See details
How to Sell & Price Contract Cleaning
This 900 page reference manual is packed full of sound business advice to help you put together a winning proposal and a competitive bid for cleaning services. This book includes bid estimate sheets, time and production standards, supply usage charts, blank forms, job specifications, legal contracts, and markup tables for labor, products and supplies. This nuts and bolts guide is ideal for building owners, property managers and contract cleaners dealing with all types and sizes of properties.
900 pages
Binding: Paper
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Everything You Need to Know to Start a House Cleaning Service See details
Everything You Need to Know to Start a House Cleaning Service

This book is available as an eBook Here.

A house cleaning or maid service is an ideal full or part time business for students, single parents, the retired and others wanting a flexible schedule and an income of $15 to $35 per hour. Author Mary Johnson began her business, Dial-A-Mop, with a thirty-five dollar investment and built it into an operation generating over $170,000 a year and employing twelve people. Johnson shares the secrets of her success as she explains how to avoid unnecessary hassles and setbacks on the road to profit and professional service. Included are sample forms for recording financial and employee data, estimates, schedules and bids. Important tips are given on advertising, bidding, accounting, insurance, competitors, vacations, safety, products, supplies, equipment and employees.
232 pages
Binding: Paper
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Products

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The Claims Advisor: Carpet See details
The Claims Advisor: Carpet
With 250 pages of claims and training references and 100 large actual color photographs examining hundreds of floor covering problems. For cleaners/installers, retailers, and inspectors who wish to increase their knowledge of product characteristics and industry standards, improve customer satisfaction, and learn proper maintenance procedures for all types of floors. Comes in an easy to use three-ring binder.
250 pages
Binding: 3 ring
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The Claims Advisor: Resilient Floors See details
The Claims Advisor: Resilient Floors
Does for vinyl, wood, laminates and tile what its companion piece does for carpet. This collection of real claims will educate your inspectors, cleaners, or installers and will resolve customer concerns fairly, reduce claims losses, and improve sales. In a three-ring binder, with claims labeled by number and problem for easy cross reference.
604 pages
Binding: 3 ring
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The Complete Custodial Handbook See details
The Complete Custodial Handbook
Regardless of the cleaning task that lies ahead, this versatile handbook spells out the materials and methods that will speed and simplify the job. Detailed information is given in five large chapters which include step by step cleaning procedures for offices, restrooms, hard and resilient floors, rugs, carpets and upholstery, and such special areas as hospitals, schools, kitchens and computer rooms, plus how to supervise others effectively. Fully illustrated manual, you can do the job right the first time and eliminate wasted motion and complaints. Thousands have been sold through out the world by Prentice Hall. 486 pages...Binding: Hard
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The Guide to Easy Wood Flor Care & Maintenance See details
The Guide to Easy Wood Flor Care & Maintenance
Wood floors can be one of the most expensive features of our homes and they definitely add thousands of dollars to the value. What everyone wants to know, however, is: how do we care for those floors to keep them looking good? How do we protect and preserve our investment? Here at last are the answers to all your wood floor questions.
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The Identification of Carpet Faults See details
The Identification of Carpet Faults
A manual to help you identify common carpet defects related to soiling, yellowing, spillage, installation and manufacturing that plague the carpet industry. This book gives you a clear description of hundreds of carpet faults and offers practical advice on how to remedy these conditions.
A useful guide for anyone involved with the investigation of carpet complaints. Written by an internationally recognized expert in carpet inspection services.
78 pages
Binding: Spiral
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The New Good School Maintenance See details
The New Good School Maintenance
A comprehensive manual of programs and procedures developed for physical plant maintenance managers and supervisors. This expanded edition illustrates how to succeed economically and efficiently through the effective use of program planning, staff development and management controls. Includes detailed information on custodial service, general building maintenance, roofing, and landscaping. Additional chapters cover heating, ventilation and air conditioning systems, sanitary fixtures, sewer systems, sewage treatment plants, electrical systems and food service equipment. The Appendix contains more than 35 forms, checklists, schedules and reports to help you quickly document and organize a maintenance program for any building or educational facility. Excellent for custodial training programs in schools and municipal buildings.
236 pages
Binding: Paperback
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The Survival Guide to Floorcovering - Carpet Performance and Maintenance Claims See details
The Survival Guide to Floorcovering - Carpet Performance and Maintenance Claims
As a mill representative, dealer, sales person, installer or cleaner you are often faced with floor covering complaints. This survival guide has been designed to assist you in quickly identifying potential problems and handling them before they become a money loosing situation. It will assist you in identifying the responsible party, be it you or someone else. And will also assist you in handling many claims at a lower cost through a repair or often a simple explanation about the normal characteristics of a product. You need not fear a complaint, in fact one that is handled quickly and fairly can lead to additional sales and many referrals. You really want this guide in the hands of any of your people that are in a position to handle a claim
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The Survival Guide to Floorcovering - Carpet Visual Defects & Sidematch Problems See details
The Survival Guide to Floorcovering - Carpet Visual Defects & Sidematch Problems
Retail, wholesale installers, cleaners and manufacturer representatives, the Survival Guide series of books has been written specifically for you. Visual claims that are mishandled are an expense that can bankrupt any company regardless of its size. A visual claim once owned by the manufacturer quickly becomes the property of the dealer and/or installer if the proper procedures for its handling have not been followed. This book is a tool that will protect you and place the burden on those that are responsible for the visual problem. These books are all about making money legally, morally and in the floor covering business. They will not teach you how to sell but they will show you how to increase your net income.
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The U.S. Carpet Cleaning Industry (Study) See details
The U.S. Carpet Cleaning Industry (Study)

This Marketdata Enterprises study is a 5th edition update and in-depth analysis of the $3.8 billion U.S. carpet & upholstery cleaning services sector. More than 40,000 mostly small companies are active in this mature and moderate growth business. Several large franchise organizations exist, but the top 9 franchise systems do not dominate—they are estimated to capture only 24% of industry receipts. The small independents may have actually held up better than the franchises during the recession. Carpet cleaners continue to diversify as consumers tightened their belts and the frequency of cleanings fell. At the same time, the share of total floor coverings by carpeting fell to an all-time low of 47%, as the housing market collapsed.

The study covers: industry revenues/growth from 1986-2015 forecast, impact of the recession, market segments (commercial, residential, disaster restoration), the market/competitors in carpet cleaning equipment, major trends and issues, factors affecting demand (residential construction activity, home environmental concerns, competing hard surface floor coverings), outlooks by consultants, trade groups and competitors, latest findings of trade journal surveys, and extensive operating ratios - national, state, and city, by company size, truckmount operations, industry profitability trends, etc.

Discussion of competition by large carpet mills, retailers, and the continued shift to alternative hard floor coverings (wood, tile, laminates) that reduce demand for carpeting. Rankings and in-depth profile and 2008-2010 revenues of all the top franchises and other competitors: Sears, Stanley Steemer, Chem-Dry, ServiceMaster Clean, ServPro, Duraclean, Heaven’s Best, Rainbow Intl., MilliCare Commercial Carpet Care, and Professional Carpet Systems.

164 pages, 80 Tables

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The U.S. Commercial & Residential Cleaning Services Industry (Study) See details
The U.S. Commercial & Residential Cleaning Services Industry (Study)

This Marketdata study examines the huge $78 billion commercial contract cleaning and maintenance services market. The business, which encompasses janitorial services, pest control, window cleaning, carpet/floor cleaning, parking lot maintenance, security, HVAC/facilities management and more, is very competitive, comprised of 906,000 mainly small operators, including 48,400 franchised outlets. Competitors run the gamut from mom & pop cleaners, to giants such as ABM Industries with $2.4 billion in revenues and UGL UNICCO with $852 million in commercial maintenance sales. This study traces industry size, growth, segments, structure, end-user demand, and operating ratios — Receipts for 1987-2010 actual, 2011-2012 estimates, and 2016 forecasts.

Steady sales gains of 5-7% per year, and 10% in 2007 came to a halt in 2009 with the recession, real estate bust, rising office building vacancy rates, and cutbacks in the frequency of cleaning by clients. Some customers even shifted to in-house cleaning. Low-ball prices, discounts and rebates have become the norm, hurting profits. Green cleaning and certification has become more important.

This is a complete analysis of: competitor market share, major industry trends, industry franchising, office and industrial building vacancy rates, impact of the recession, cleaning worker pay/turnover, outsourcing, more. Includes highlights of latest surveys by trade journals, as well as comments and outlooks by top competitors, trade groups and industry consultants. Separate in-depth chapters analyze the Carpet Cleaning and Residential/Maid Services segments. National, state and city ratios from Census Bureau surveys. Includes in-depth profiles and rankings of all the top franchise and non-franchise competitors (ABM Industries, Anago, Bonus Building Care, ServiceMaster, Jani-King, Jan-Pro, Clean Net, Coverall, Pritchard Industries, Red Coats, Vanguard, UGL Unicco.)

227 Pages, 152 Tables

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